Our Help pages often contain the answers to your questions. therefore, to best serve you in answering your question quickly, we have compiled (F.A.Q) frequently asked questions by topic. (If the self-service options don't answer your question, you'll have an opportunity to e-mail us.)
First choose the topical link on this page that best describes your question. From this page, read through the frequently asked questions listed and click any of the links to read the corresponding answer. If your question isn't addressed, click the sentence "I have a question that's not listed above" (found on many of these pages), the "e-mail " button, or the "web", or "forum" link found at the bottom of the page to e-mail our customer service department. We'll be happy to assist you.
If it is emergency, Call us: 1-800-798-6199 or 905-799-0888 in support time hours or you can fax us at 905-362-4374.
Our regular hours:
Monday - Friday : 9:00 am - 9:00pm (EST)
Saturday : 10:00am - 4:00pm (EST)