Canada & US
Monday - Friday : 9:00 am - 9:00pm (EST)
sales@mdware.com

FAQ

Most popular questions?

We will answer the most commonly asked questions you have. These are compiled from the salespeople or the contact us feedback we receive from the website.

MDware Technical Support is available during office hours. We are confident that you will have no problems using our software. You can also email our support at any time and we’ll get back to you as quickly as possible.

5 licenses are included with any purchase of one of the MDware editions. This allows the use of 5 different computers simultaneously at any given time, but it does not limit to only 5 installations – we can install the program on as many computers as you like. If you have more than 5 computers that need to access the program simultaneously, you will be required to pay a ONE TIME additional licensing fee for additional licenses. The price of each additional workstation license depends on the edition of software you purchased.

Customers that have multiple locations are required to purchase a license of MDware per location. Please contact the sales department at 1-800-798-6199 for a detailed assessment of costs involved for your locations.

Security is built in. When you set up your employees you may allow them a password. You will have a Manager’s Password to override anything. the screens and reports can be set up so that only those who have the right password can access them.

Written using Microsoft .NET technologies and utilize a SQL Server 2014 database.

The software has a built in backup utility. We recommend backing up to a “flash drive” or other device and taking offsite on a regular basis. Call our tech department anytime and they will be happy to ensure loss of your critical data is never an issue.

Minimum System Requirements

Core 2 Duo CPU

2 GB RAM

10 GB Free hard drive space

Windows 7, 32 Bit or 64 Bit

Windows 8

Windows 10

*Note: Program Not Compatible With Windows 8 RT

*Note: The Program Is Not Recommended For Intel Celeron CPU

Intel i5 CPU or Better

4 GB RAM or Better

100 GB Free hard drive space

USB Flash drive (for backups)

Broadband Internet connection (For E-Mailing clients and updates)